1. What Data We Retain
2. Deleting Your Data
Deleting Game Sessions
You can delete individual game sessions from your dashboard at any time. This permanently removes:
- The game session and all messages
- Associated world data and entities
- Character information
Deleting Your Account
You can delete your account yourself at any time: open Settings, go to Account and choose Delete account. Deletion is immediate and cannot be undone. Any active subscription is cancelled as part of it.
If you cannot sign in, email us from the address associated with your account and we will delete it for you:
Upon account deletion, we will remove:
- Your account profile and authentication data
- Your own games, worlds, characters and drafts
- Credit balance and usage history
- Any stored preferences
What stays: a game you played at a shared table belongs to the other players too, so it is kept for them, including the posts and the character you contributed and the display name you used at that table. Reports you filed about marketplace listings are kept without your account attached.
Note: Payment records are held by our payment processors (Stripe and Google Play) for as long as financial regulations require. On our side we keep one record of the deletion that does not name you: the date, your former account number, whether the account ever paid, the credit balance at deletion, your Stripe customer reference, and a one-way hash of the email address, which we use only to recognize the same address signing up again. If a subscription could not be cancelled automatically, we also keep its reference so we can cancel it by hand.
3. Data Export
You can request an export of your data by emailing:
Include "Data Export Request" in the subject line. We will provide your data in a machine-readable format within 30 days.
4. Inactive Accounts
During the Early Access period:
- Accounts inactive for more than 12 months may be flagged for review
- We will attempt to notify you before any data deletion
- Active subscriptions prevent account inactivity deletion
5. Backups
We maintain encrypted backups for disaster recovery. Deleted data may persist in backups for up to 30 days before being permanently removed.
6. Third-Party Data
Data processed by third parties follows their retention policies:
- Google Gemini: Prompts are processed in real-time and not stored by Google for model training (per our API agreement)
- Stripe: Payment data is retained per Stripe's policies and financial regulations
7. Contact
For data retention questions, deletion requests, or data exports:
We aim to respond to all requests within 7 business days.